Frequently Asked Questions

Everything you need to know about shopping with Rustan's Online.

What are your delivery options and lead times?

We offer standard shipping across the Philippines. Orders within Metro Manila typically arrive in 3-5 business days, while provincial deliveries take 5-10 business days.

What is the return and exchange policy?

Items can be returned or exchanged within 30 days of receipt, provided they are in original condition with tags intact. Some exclusions apply to intimate apparel and beauty products for hygiene reasons.

Are the products on the website authentic?

Yes, Rustan's guarantees that all products sold on our platform are 100% authentic and sourced directly from official brand partners and authorized distributors.

Which payment methods do you accept?

We accept major credit cards (Visa, Mastercard, JCB), digital wallets like GCash and Maya, and bank transfers via secure payment gateways.

Can I earn and use FSP points for online purchases?

Yes, members of the Rustan’s Frequent Shopper Program (FSP) can earn points on qualifying online purchases by linking their membership number to their account profile.

Do you offer gift wrapping services?

We offer complimentary signature Rustan's gift wrapping for most items. You can select the 'Gift Wrap' option at the checkout page and include a personalized message.