Returns & Exchanges Policy
Rustan's is committed to your satisfaction, offering a seamless return and exchange process for items that do not meet your expectations. Customers may return eligible merchandise within 30 days of purchase, provided items are in their original, sellable condition with all tags attached.
Initiate Your Request
Log in to your account and navigate to 'Order History' to select the item you wish to return and obtain a Return Authorization Number.
Pack Your Items
Securely place the merchandise in its original packaging, ensuring all official tags, warranty cards, and accessories are included.
Ship or Drop Off
Affix the provided return shipping label to your package and drop it off at an authorized courier location or visit any Rustan's Department Store.
Quality Inspection & Refund
Once our specialists verify the item's condition, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing